Emergency Hot Water Repairs
Gold Coast

Yes! According to Residential Tenancies Authority (RTA) guidelines, a lack of hot water is classified as an emergency repair. If you’re renting, report the issue to your property manager or landlord as soon as possible so they can arrange a fix. In most cases, repairs should be completed within 24 to 48 hours.

Landlords are legally required to provide and maintain hot water in rental properties. If your hot water system fails:

• Tenants should notify their property manager or landlord immediately.
• If the landlord or property manager cannot be reached, tenants may organise emergency repairs themselves up to the cost of two weeks’ rent. However, they must use a qualified professional and keep all receipts for reimbursement.

When a hot water system cannot be repaired and needs replacement, the process typically takes between two to four days. This timeline can vary based on factors such as approval times and the availability of a new system. Tenants should maintain clear communication with their property manager or landlord to help facilitate a timely replacement. Delays may occur if multiple quotes are required or if the landlord is not immediately available to approve the replacement.

If a system cannot be repaired and needs to be replaced, the process usually takes between two and four days, depending on:

• Approval Delays – If you’re renting, the landlord may need time to approve a replacement.
• Stock Availability – Some models may take longer to source.
• Quote Requirements – Some landlords require multiple quotes before proceeding, which can slow down the process.

To speed up the replacement, consider asking your plumber at Plumb Professor for a like-for-like system. This often reduces installation time.