FAQs

Yes! Plumb Professional sends you a text 30 mins before arrival. Giving you more peace of mind and time to organise other things in your day, when you’re dealing with a plumbing emergency.

Our business does charge a minimal call out fee. This payment covers any diagnostics services we provide during our inspection at your location to understand the plumbing issue. (This also covers inspections and measurements to understand the scope of work for new installations).

Charging call out fees helps us ensure all costs are transparent. So that you know what you’re really paying for.

We’re not for $0 call out fees as a plumber. It’s a common marketing ploy. The truth is nothing is free. Just ask yourself: would you want to work for nothing? Plumbers with a $0 call out fee often raise the prices for their other services when they’re providing a quote, so you’re paying for it somewhere else down the road.

We don’t ask you to pay anything for CCTV Camera Inspections; they’ll be covered within our call out fee which we’ll provide to you over the phone or via email. Once you confirm you’re happy to go forward, we’ll go to your place at the agreed upon time and date. Everything’s upfront, so you won’t be slugged with hidden fees.

Our jet blasting equipment for drain blockages can reach up to 5500 PSI, beating common industry averages in Queensland around 3500-5000 PSI. This makes our gear very effective at getting out even the toughest blockages in drains, pipes and sewerlines. The jet blaster is easily adjustable for milder and medium PSI ranges for less stubborn blockages, and for gentler treatment on certain pipes. While operating this equipment, we always follow safe work practices to keep our plumbers and your family safe.

In Queensland, installing a rainwater tank is mandatory for new residential buildings in local councils that have adopted the Queensland Development Code (QDC) MP4.2. For existing homes or in councils that haven’t adopted this code, installation is voluntary. Regardless, ensure compliance with local council regulations regarding tank size, placement, and connection to plumbing systems.

Properties with irrigation systems, swimming pools, or water tanks connected to the drinking water supply require backflow prevention devices. If your plumbing system includes these or similar installations, a backflow prevention device is necessary to protect the potable water supply.

Upon receiving a notice, arrange for a licensed plumber to test and, if necessary, repair your backflow prevention device. The plumber must submit a Form 9 test report to the local council within 10 business days. Ensure the device is tested annually to maintain compliance and safeguard the water supply.